Refund policy

Effective Date: January 1, 2025

At SafeHaven Smoke Shop, we are committed to ensuring customer satisfaction. Please review our Return and Refunds Policy below for details about eligible returns, exchanges, and refunds.

Return Policy

We accept returns on eligible items within 30 days of purchase. To be eligible for a return, the following conditions must be met:

  • Items must be in their original condition, unopened, unused, and with all original packaging intact.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Certain items are not eligible for return, including but not limited to:

  • Opened or used products.
  • Final sale items or clearance merchandise.
  • Perishable goods or consumables (e.g., e-liquids, hemp flower).

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note:

  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped).
  • If your return is approved, your refund will be processed within 7-10 business days after we receive and inspect the returned item.

Exchanges

If you need to exchange an item, please contact us within 30 days of purchase. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund to the original payment method.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at support@safehavensmokeshop.com or call +1 (803) 500-5066 to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including proof of purchase.
  3. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. Provide photos of the damage or defect along with your order details, and we will work to resolve the issue promptly by offering a replacement or refund.

Non-Returnable Items

Please note that certain products cannot be returned or refunded for safety and hygiene reasons. These include:

  • Opened consumables, such as e-liquids or edibles.
  • Personal items, such as pipes or vaporizers, that have been used.

In-Store Returns

For customers near our local store in York, SC, returns can be processed in-store. Please bring the item, proof of purchase, and a valid government-issued ID for verification.

Contact Us

If you have any questions about our Return and Refunds Policy or need assistance with a return, please contact us:

Email: support@safehavensmokeshop.com
Phone: +1 (803) 500-5066
Address: 297 Sharon Rd, York, SC 29745